Refund policy
📦 Return & Refund Policy (15 Days)
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
- The item must be unused, unworn, with tags, and in its original packaging
- You must provide a receipt or proof of purchase
We reserve the right to refuse returns that do not meet these conditions.
🔁 Return Process
To start a return, contact us at flamecozy20@gmail.com
Returns must be approved before being sent.
Items returned without prior authorization will not be accepted.
Return address:
[INSERT YOUR ADDRESS HERE]
🚚 Return Shipping
- Customers are responsible for return shipping costs, unless:
- The item is defective
- The wrong item was sent
In those cases, we will cover the return shipping.
⚠️ Damages and Issues
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery with photos.
We will resolve the issue at no cost to you.
🚫 Non-Returnable Items
We do not accept returns for:
- Perishable goods
- Custom or personalized products
- Personal care items
- Hazardous materials
- Sale items
- Gift cards
🔄 Exchanges
We do not offer direct exchanges.
To get a different item, please return the original item and place a new order.
💰 Refunds
Once we receive and inspect your return, we will notify you of the approval.
If approved:
- Refunds will be issued to your original payment method within 10 business days
- Processing time may vary depending on your bank
We reserve the right to partially refund or deny refunds if items are returned used or damaged.
🇪🇺 European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, in accordance with applicable laws.